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Asylum - Frequently Asked Questions

41.

How does the Asylum Program assure quality and consistency in its Asylum decisions?

The Asylum Program assures the quality of its programs through its Quality Assurance and Training Branch by:

  • Conducting a mandatory and comprehensive five-week training program on Asylum law, interviewing skills and analysis (Asylum Officer Basic Training Course) for all incoming Asylum officers
  • Requiring 100 per cent review of all Asylum decisions by a Supervisory Asylum Officer
  • Placing one or more Quality and Assurance Trainers in every Asylum Office to conduct training programs, observe Asylum interviews, and review decisions
  • Setting aside four hours every week for in-house training in the Asylum offices
  • Requiring Asylum Division Headquarters review of certain cases
  • Conducting supervisory training programs

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42.

Who do I send complaints and comments about the service I received or misconduct?

You should contact the Asylum office where you had your interview by sending a letter to the director of that office.

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